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Acceptable Use Policy

Last updated: 23 May 2026

This Acceptable Use Policy ("AUP") sets out the conduct rules that apply to all use of the Aeovio platform, customer portal, WordPress plugin, AI-generated content, agents, APIs, and related services (the "Services"). It forms part of the Terms of Service.

1. Why this policy exists

The Services give Customers significant automation power: AI can generate large volumes of content at scale; agents can publish to a website; the WordPress plugin can deploy schema and on-page changes. Used responsibly, these capabilities help businesses grow. Used irresponsibly, they can cause harm to end users, search engines, and the Aeovio platform itself.

This AUP defines the line. Aeovio enforces it strictly.

2. Prohibited content and uses

You must not use the Services to generate, publish, distribute, or store content that:

  • is unlawful under Australian law or the law of any jurisdiction where the content is published or consumed;
  • is defamatory, libellous, or otherwise harmful to a person's reputation without lawful basis;
  • promotes hate speech, discrimination, harassment, threats, or incitement of violence against any individual or group;
  • is sexually exploitative, sexually explicit involving any depiction of minors, or otherwise constitutes child sexual abuse material;
  • infringes a third party's copyright, trademark, design right, patent, trade secret, or other intellectual property;
  • breaches a person's privacy or contains personal information about them without lawful basis;
  • is deceptive or misleading in a way that breaches the Australian Consumer Law or comparable laws;
  • promotes or facilitates illegal goods or services (including illegal drugs, weapons, fraud, money laundering, or human trafficking);
  • promotes or facilitates regulated industries (such as gambling, alcohol, tobacco, pharmaceuticals, financial services) in a manner that breaches applicable laws or licensing requirements in the target jurisdiction.

3. Prohibited technical conduct

You must not:

  • attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Services, except to the limited extent permitted by law that cannot be excluded by contract;
  • scrape, harvest, or use automated means to extract data from the Services beyond what the published APIs allow;
  • bypass or attempt to bypass any rate limit, quota, authentication, encryption, or access control;
  • introduce malware, viruses, trojans, worms, ransomware, or other harmful code through the WordPress plugin, file uploads, API submissions, or any other channel;
  • tamper with the Aeovio WordPress plugin to inject unauthorised code, exfiltrate data, or compromise the websites of other Aeovio customers;
  • probe, scan, or test the vulnerability of the Services without prior written authorisation through a coordinated disclosure process;
  • launch any denial-of-service or distributed-denial-of-service attack against the Services or against websites you do not own using the Services;
  • impersonate Aeovio, another Aeovio customer, or any third party;
  • use the Services in a way that interferes with other Aeovio customers' use of the Services.

If you believe you have discovered a security vulnerability, report it under §6 — do not exploit it.

4. SEO-specific prohibitions

The Services are designed to produce SEO outcomes that are sustainable and aligned with published search engine guidelines. You must not use the Services to engage in tactics that materially breach those guidelines, including:

  • cloaking (showing different content to search engines and users);
  • doorway pages designed solely to capture rankings and funnel users elsewhere;
  • automated comment spam, forum spam, or wiki spam;
  • large-scale link farms, link networks, or paid links that are not appropriately disclosed;
  • scraping competitor content and republishing it as your own;
  • generating pages for keywords or topics you have no legitimate connection to (for example, brand or trademark squatting);
  • mass-generating low-quality AI content with no editorial review for the sole purpose of capturing search traffic;
  • misrepresenting authorship, expertise, experience, or qualifications in E-E-A-T content blocks (for example, attributing AI-generated medical or legal advice to a non-existent or unqualified author).

Repeated or egregious black-hat SEO use is grounds for immediate termination.

5. Account and credential hygiene

You must:

  • keep your account credentials and plugin API keys confidential;
  • not share, sell, sublicense, or transfer your account or API keys to anyone outside your organisation;
  • use multi-factor authentication where available;
  • notify hello@aeovio.com.au promptly if you suspect unauthorised access.

You are responsible for all activity that occurs under your account, including activity by your employees, contractors, and any third parties you authorise.

6. Reporting violations

If you believe another user of the Services has breached this AUP, or you have discovered a security vulnerability, please report it to hello@aeovio.com.au.

Please include enough detail for us to investigate (account or URL involved, nature of the issue, supporting evidence). We treat reports as confidential and do not retaliate against good-faith reporters.

7. Enforcement

Aeovio investigates suspected AUP breaches at its discretion. Depending on the severity and history of the breach, Aeovio may:

  1. Warning — for minor or first-time breaches, we may issue a written warning and require remediation within a reasonable period;
  2. Suspension — for material breaches, repeat breaches after warning, or breaches that pose ongoing risk, we may suspend access to the Services in whole or in part until the breach is remedied;
  3. Termination — for serious or unremedied breaches, or for any breach involving illegal content, malware, or compromise of other customers, we may terminate the account immediately under the Terms of Service §18.

Aeovio may, in serious cases, refer matters to law enforcement and cooperate with investigations as required by law.

Aeovio's decision to take (or not take) enforcement action in any individual case is not a waiver of its rights in other cases.

8. Changes to this policy

We may update this AUP from time to time. Material changes will be notified in accordance with the variation procedure in the Terms of Service §19.